Shipping policy

Where do we ship?

We ship within Australia and to the countries below. For a full list of the countries we ship to please see the list at the bottom of the page. 

  • Australia
  • Canada
  • India
  • Ireland
  • Japan
  • New Zealand
  • Singapore
  • South Africa
  • South Korea
  • Spain 
  • United Kingdom
  • United States of America

Currently, House of Cato will not be shipping to Germany, France and Austria due to the newly updated packaging import requirements for international sellers. We will update this information once we are satisfied we are up to date with the requirements of the above countries. 

How long will my order take to process?

We strive to process your order within 24 hours of your payment. 

How long will the delivery take?

Belts and wristbands are made to order, please allow approximately 1-3 days for your product to be made and shipped.

Shipping time will depend on the country you live in. 

You will receive a tracking number to track the real time delivery once your order is processed and shipped. 

Orders may be delivered outside of estimated delivery dates with postal and courier services due to delays caused by the Pandemic, if this occurs we will update you on any changes. 

How much will my shipping cost?

House of Cato provides free standard domestic (Australia) and international shipping by Local Post (Australia Post).

For domestic Australian customers Australia Post Express is also available at an additional cost. 

DHL Priority shipping is also available at checkout. Shipping by DHL internationally is calculated at checkout and dependent on the destination country.

Duties, Taxes and Fees

When you purchase a product from House of Cato outside of Australia the package may be subject to;

  • Import taxes
  • Customs duties
  • Fees imposed by the destination country

These charges are typically due when the package arrives in the destination country.

House of Cato includes the above duties, fees and taxes within the price of the product for the following countries:

  • Australia
  • Canada
  • India
  • Ireland
  • Japan
  • New Zealand
  • Singapore
  • South Africa
  • South Korea
  • Spain 
  • United Kingdom
  • United States of America

While House of Cato does its best to calculate the duties, fees and taxes for the above countries, the buyer (countries listed above) is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. The buyer is also responsible for abiding by their country’s laws, regulations, and restrictions.

For all other countries, House of Cato will be responsible for shipping the package but all duties, fees and taxes when the package arrives at its destination country are responsibility of the buyer. We encourage buyers to confirm the laws, rules, regulations and restrictions that may apply to the destination country when the package arrives, this includes but not limited to:

  •  import taxes for the product purchased
  • custom duties for the product purchased
  • Any fees applied when the package arrives in the destination country

House of Cato will not be responsible if the product is seized and destroyed by the destination countries customs authority or if it is returned to Australia and for any losses arising from and in connection with the arrival of the package. 

What if I can't order a product or it does not ship to my location?

Please contact us on the email below so we are able to help you get the product you want. 

How can I contact you?

You can contact us at the email address houseofcato.official@gmail.com. 

We ship to the following countries

  • Argentina
  • Australia
  • Belgium
  • Brazil
  • Canada
  • China
  • Denmark
  • Hong Kong
  • India
  • Indonesia
  • Ireland
  • Italy
  • Japan
  • Malaysia
  • Mexico
  • New Zealand
  • Singapore
  • South Africa
  • South Korea
  • Spain 
  • United Arab Emirates
  • United Kingdom
  • United States of America
  • Vietnam